Return Policy

We strive to provide a clear and convenient shopping experience. If you wish to return or exchange an item, please review the policy below:

Online Orders – Return & Exchange Period

• Customers may request a return or exchange within 15 days from
  the date of receiving the order.
• If the return or exchange is processed through stores, the store
  return policy (7 days) will apply from the date of order receipt.

In-Store Return & Exchange Period

• 15 days for non-discounted items.
• 7 days for discounted items and special offers.

Return & Exchange Conditions

• Items must be unused, in their original
  condition, and returned with all original accessories, tags,
  and promotional gifts (if any).
• Items that are damaged due to misuse or
  contain perfume odors or signs of use are not eligible
  for return or exchange.
• If an item is received in poor condition, the customer must submit a
  return request within 24 hours of receipt, clearly stating the
  reason and uploading a clear image showing the issue.
• If a promotional gift was included with the purchase, it must
  be returned along with the item when requesting a return
  or exchange.
• Orders paid through installment payment methods cannot be
  returned or exchanged through stores.

Non-Returnable / Non-Exchangeable Items

• Used, altered, or assembled items.
• Shoes showing signs of wear, unless there is a manufacturing defect.
• Accessories (socks, caps, gloves).
• Swimwear, underwear, thermal products after use or label removal, bathrobes after removing packaging or labels, towels, loungewear, and personal care products.

Online Order Return Process

• Return requests must be submitted through the website.
• The Customer Service team will review the request and coordinate with the shipping company for item pickup.
• Once the item is received and verified to meet the return conditions, the refund process will be initiated.

Refund Method

• Cash on Delivery (COD):
  The refund will be issued as store credit to the customer’s account after deducting SAR 25 as a return service fee (for orders within Saudi Arabia).
• Other payment methods:
  Refunds will be processed through the same payment method used at checkout.
• Shipping or delivery fees are not deducted when returns are made through stores.
• In the case of a manufacturing defect, a full refund will be issued with no deductions.

Processing Time

• The return and refund process may take up to 15 business days.
• Refunded amounts do not include shipping or delivery fees.