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- (inside Saudi Arabia orders)
Your order will be delivered within 3-5 days of order confirmation - (outside Saudi Arabia orders)
Order delivery takes 5 days of order confirmation - Delivery might take longer during offers and promotions
- Cash on Delivery
- VISA
- Apple pay
- Master Card
- STC Pay
- Mada
- Tabby
- Tamara
No, we will be glad to take over the VAT.
- You shall contact customer service in this regard via (customer service email mentioned below or social media platforms), a return link will be sent to you through SMS, then fill return form and send it back to us.
support@myhyve.me for further details, please visit the below link:Return Policy link
- We do not charge additional fees for return / exchange, but an additional 25 SAR (for inside Saudi Arabia orders) or 80 SAR (for outside Saudi Arabia orders) is added for the shipping company's services
In case of exchange or refund in stores, this value is exempted - We will not charge any fees in case of wrong order/item, or receiving items not on original status
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